Terms of Service

Last Updated: August 29, 2026

Welcome to Freestone Fly Company. These Terms of Service govern your access to and use of our website, products, services, and any related content or features offered through our online store (collectively, the “Services”).

Freestone Fly Company operates this website and online store. By accessing our website, placing an order, or using any of our Services, you agree to be bound by these Terms of Service. Please read them carefully before using our website or making a purchase.

If you do not agree with these Terms, please do not use our Services.

1. Eligibility and Use of Our Services

By using our Services, you confirm that you are legally capable of entering into a binding agreement under the laws applicable in your jurisdiction. If you are under the age of majority in your jurisdiction, you may only use our Services with the involvement and permission of a parent or legal guardian.

You agree to use our website and Services only for lawful purposes and in accordance with these Terms. You may not use our website in a way that could damage, disable, interfere with, or negatively affect our Services, systems, customers, or business operations.

2. Products and Availability

We make reasonable efforts to ensure that product descriptions, images, pricing, and availability displayed on our website are accurate and up to date. However, we do not guarantee that all information will always be completely accurate, current, or error-free.

Product availability may change without notice. We reserve the right to modify, discontinue, limit, or update any product or service at any time.

We also reserve the right to correct any errors, inaccuracies, or omissions, including errors relating to product descriptions, pricing, promotions, offers, shipping charges, or availability. If an error is discovered after an order has been placed, we may correct the information and, where appropriate, cancel or modify the affected order and notify you accordingly.

3. Orders and Acceptance

When you place an order through our website, you are making an offer to purchase the selected products. An order confirmation does not necessarily constitute final acceptance of your order.

We reserve the right to accept, refuse, limit, or cancel any order at our discretion, including in cases involving:

• Product availability issues;

• Errors in pricing or product information;

• Suspected fraudulent or unauthorized transactions;

• Orders that appear to be placed for resale or commercial purposes without authorization;

• Violations of these Terms or applicable law.

If your order is cancelled after payment has been processed, we will address any applicable refund in accordance with our Refund Policy and applicable law.

4. Pricing and Payment

All prices displayed on our website are subject to change without prior notice. The price applicable to your purchase will generally be the price displayed at the time you place your order, subject to correction of any obvious errors.

You agree to provide accurate, complete, and current payment and billing information when making a purchase.

Payments are processed through third-party payment providers. By submitting payment information, you authorize us and our payment processing partners to process the applicable charges for your order.

We reserve the right to refuse or cancel an order if payment authorization cannot be obtained or if fraudulent or unauthorized activity is suspected.

5. Shipping and Delivery

Shipping and delivery times may vary depending on product availability, shipping destination, carrier services, weather conditions, and other circumstances outside our reasonable control.

Any estimated delivery dates provided are estimates only and are not guaranteed unless expressly stated otherwise.

Customers are responsible for providing a complete and accurate shipping address. Freestone Fly Company is not responsible for delays or delivery issues caused by incorrect, incomplete, or outdated address information provided by the customer.

Once an order has been transferred to the shipping carrier, delivery is subject to the carrier's terms, procedures, and operational conditions. We will make reasonable efforts to assist customers with shipping-related inquiries when possible.

6. Returns, Refunds, and Exchanges

Our return, refund, and exchange procedures are governed by our applicable Refund Policy.

Before returning any product, customers may be required to contact us and follow the return instructions provided by our team.

Refund eligibility may depend on factors such as the condition of the returned product, the reason for the return, the timing of the request, and compliance with our return requirements.

We reserve the right to inspect returned products before approving a refund, replacement, exchange, or store credit.

Nothing in these Terms is intended to limit any rights that you may have under applicable consumer protection laws.

7. Cancellations

If you need to cancel or modify an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation or modification requests; however, once an order has been processed, fulfilled, or shipped, cancellation may no longer be possible.

Any approved cancellation and refund will be handled according to our applicable policies and payment processing procedures.

8. Customer Accounts

Certain features of our Services may allow you to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted through your account.

You agree to provide accurate and current information and to update your account information when necessary.

Please notify us promptly if you believe that your account has been accessed or used without authorization.

We reserve the right to suspend, restrict, or terminate accounts that we reasonably believe are being used fraudulently, unlawfully, or in violation of these Terms.

9. Intellectual Property

All content available through our Services, including but not limited to text, graphics, logos, product descriptions, images, designs, website layouts, branding, videos, and other materials, is owned by or licensed to Freestone Fly Company and is protected by applicable intellectual property laws.

You may use our website and content for personal, non-commercial purposes only.

You may not copy, reproduce, distribute, modify, republish, transmit, sell, or otherwise exploit our content without prior written permission from Freestone Fly Company, except where permitted by applicable law.

10. Prohibited Activities

You agree not to:

• Use our Services for any unlawful or fraudulent purpose;

• Attempt to gain unauthorized access to our website, systems, accounts, or networks;

• Interfere with the security or proper functioning of our Services;

• Upload or transmit malicious software, viruses, or harmful code;

• Scrape, copy, reproduce, or exploit website content without authorization;

• Impersonate another person or misrepresent your identity;

• Use automated systems or software to access our Services in a manner that places an unreasonable burden on our infrastructure;

• Engage in any activity that violates applicable laws or infringes upon the rights of others.

11. Third-Party Services and Links

Our website may include links to third-party websites, platforms, applications, or services. These third parties operate independently from Freestone Fly Company.

We are not responsible for the content, availability, security, privacy practices, policies, or services of third-party websites or providers. Your use of third-party services is subject to their own terms and policies.

12. Privacy

Your use of our Services is also subject to our Privacy Policy, which explains how we collect, use, process, and disclose personal information.

By using our website and Services, you acknowledge that your personal information may be handled in accordance with our Privacy Policy.

13. Disclaimer of Warranties

To the fullest extent permitted by applicable law, our Services and website are provided on an “as is” and “as available” basis.

While we make reasonable efforts to maintain accurate information and reliable Services, we do not guarantee that the website will always be uninterrupted, secure, error-free, or free from harmful components.

Nothing in these Terms excludes or limits any warranties, rights, or protections that cannot legally be excluded under applicable law.

14. Limitation of Liability

To the fullest extent permitted by applicable law, Freestone Fly Company and its owners, employees, affiliates, service providers, and partners will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or related to your use of, or inability to use, our Services.

This includes, where permitted by law, damages relating to loss of profits, data, business opportunities, goodwill, or other intangible losses.

Nothing in these Terms limits or excludes liability where such limitation or exclusion is prohibited by applicable law.

15. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Freestone Fly Company and its affiliates, employees, contractors, service providers, and representatives from claims, damages, liabilities, costs, and expenses arising from:

• Your violation of these Terms;

• Your misuse of our Services;

• Your violation of applicable laws or regulations; or

• Your infringement of the rights of another person or entity.

16. Changes to These Terms

We may update or modify these Terms of Service from time to time to reflect changes to our business, Services, legal requirements, or operational practices.

Any updates will be posted on this page with a revised “Last Updated” date. Your continued use of our Services after updated Terms become effective constitutes your acceptance of the revised Terms, to the extent permitted by applicable law.

17. Governing Law

These Terms and any disputes arising out of or relating to our Services will be governed by and interpreted in accordance with the applicable laws of the jurisdiction in which Freestone Fly Company operates, except where otherwise required by applicable consumer protection laws.

18. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in full force and effect.

19. Contact Information

If you have any questions about these Terms of Service, your order, or our Services, please contact us:

Freestone Fly Company
103-5570 Broadwater Rd
Castlegar, BC V1N 0A1
Canada

Phone: +1 250-551-2516
Email: sales@freestonefly.net