Privacy Policy

Last Updated: August 29, 2026

Freestone Fly Company operates this website and online store, including the products, services, content, features, and tools available through our website (collectively, the “Services”).

This Privacy Policy explains how Freestone Fly Company collects, uses, processes, stores, and shares your personal information when you visit our website, create an account, make a purchase, contact us, or otherwise interact with our Services.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with our website and Services, we may collect the following categories of personal information:

Contact Information

This may include:

• Your full name;

• Email address;

• Phone number;

• Billing address; and

• Shipping address.

Order and Transaction Information

When you place an order or interact with our store, we may collect information relating to:

• Products you view or purchase;

• Items added to your shopping cart;

• Order details and purchase history;

• Returns, refunds, exchanges, or cancellations; and

• Payment and transaction confirmation details.

Payment Information

Payments may be processed through Shopify and other authorized third-party payment providers. Depending on the payment method used, payment processors may collect information such as payment card details, billing information, and transaction data.

Freestone Fly Company does not intentionally store complete payment card information unless specifically required and permitted through the payment processing services used to complete your transaction.

Account Information

If you create an account, we may collect information such as:

• Your name;

• Email address;

• Username;

• Account preferences; and

• Other information you choose to provide.

You are responsible for maintaining the confidentiality of your account credentials.

Device and Usage Information

When you visit our website, we may automatically collect certain information about your device and how you interact with our Services, including:

• IP address;

• Browser type;

• Device information;

• Operating system;

• Pages visited;

• Time and date of your visit;

• Referring website or source; and

• Information regarding your interaction with our website.

2. How We Collect Personal Information

We may collect personal information from several sources, including:

• Directly from you, when you place an order, create an account, subscribe to communications, complete a form, or contact us;

• Automatically, through cookies, browser technologies, analytics tools, and similar technologies when you use our website;

• From service providers, including payment processors, shipping providers, technology providers, and customer support services; and

• From third-party partners, where permitted by applicable law.

3. How We Use Your Information

We may use your personal information for the following purposes:

To Process and Fulfill Orders

We use your information to process payments, confirm purchases, prepare and ship orders, provide order updates, and manage returns, refunds, exchanges, or cancellations.

To Provide and Improve Our Services

We may use information to operate, maintain, personalize, troubleshoot, and improve our website, products, customer experience, and Services.

Customer Support and Communication

We may use your contact information to respond to inquiries, provide customer support, send important order-related communications, and maintain our relationship with you.

Marketing and Promotions

Where permitted by applicable law, we may use your information to send promotional emails, special offers, product announcements, and other marketing communications.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our communications.

Please note that even if you opt out of marketing communications, we may still send you non-promotional communications relating to your orders, account, transactions, or other important business matters.

Security and Fraud Prevention

We may use personal information to protect our customers, website, business, and Services from fraudulent, unauthorized, illegal, or malicious activity.

Legal and Compliance Purposes

We may use or disclose personal information when necessary to comply with applicable laws, regulations, legal processes, government requests, or to protect our legal rights and the rights of others.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve website functionality, remember preferences, analyze website traffic, and provide a more personalized shopping experience.

Cookies may also be used by Shopify and certain third-party service providers that support our website and Services.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality or availability of certain features on our website.

5. How We Share Personal Information

We may share personal information with trusted third parties when necessary to operate our business and provide our Services, including:

• Shopify, which provides the technology and infrastructure used to operate our online store;

• Payment processors, to securely process transactions;

• Shipping and fulfillment providers, to deliver your orders;

• Technology and service providers, including hosting, analytics, customer support, and security providers;

• Marketing partners, where permitted by applicable law and subject to applicable privacy requirements; and

• Government authorities or other parties, where disclosure is required by law or necessary to protect our rights, customers, or Services.

We do not sell your personal information for monetary compensation.

However, certain privacy laws may define the sharing of information for advertising or analytics purposes as a “sale” or “sharing.” Where applicable, you may have the right to opt out of certain types of data sharing.

6. Shopify and Third-Party Services

Our online store is powered by Shopify. As a result, certain information submitted through our website may be processed by Shopify and other service providers that help us operate our store.

These third-party providers may have their own privacy policies and practices. We encourage you to review the privacy policies of third-party services before providing information through their platforms.

Freestone Fly Company is not responsible for the privacy practices of independent third-party websites or services.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide our Services;

• Process and fulfill orders;

• Maintain business and transaction records;

• Resolve disputes;

• Enforce our agreements; and

• Comply with applicable legal, tax, accounting, or regulatory obligations.

The length of time we retain information may vary depending on the nature of the information and the purpose for which it was collected.

8. Data Security

We take reasonable administrative, technical, and organizational measures to help protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting information over the internet or storing electronic information is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

You should also take reasonable precautions to protect your account information and should not share passwords or sensitive account credentials with unauthorized individuals.

9. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to:

• Request access to the personal information we hold about you;

• Request correction of inaccurate or incomplete information;

• Request deletion of certain personal information;

• Request a copy of your personal information;

• Object to or restrict certain processing activities; and

• Opt out of certain marketing communications or targeted advertising where applicable.

These rights may be subject to legal limitations and exceptions.

To exercise an applicable privacy right, please contact us using the contact information provided below. We may need to verify your identity before processing your request.

10. Children's Privacy

Our Services are not intended for children or individuals who are not legally permitted to enter into transactions under applicable law.

We do not knowingly collect personal information from children without appropriate legal authorization. If you believe that a child has provided us with personal information, please contact us so that we can review the matter and take appropriate action.

11. International Data Transfers

Your personal information may be processed, stored, or transferred to countries outside the country in which you live.

These countries may have data protection laws that differ from those in your jurisdiction. Where required by applicable law, we will take appropriate measures to protect personal information transferred internationally.

12. Third-Party Links

Our website may contain links to third-party websites, social media platforms, or other online services.

Once you leave our website or interact with a third-party service, their privacy policies and practices may apply. We encourage you to review the privacy policy of any third-party website before providing personal information.

Freestone Fly Company is not responsible for the privacy, security, or content practices of third-party websites or services.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, Services, or legal requirements.

Any updates will be posted on this page, and the “Last Updated” date will be revised accordingly.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle your information.

14. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise any applicable privacy rights, please contact us:

Freestone Fly Company
103-5570 Broadwater Rd
Castlegar, BC V1N 0A1
Canada

Phone: +1 250-551-2516
Email: sales@freestonefly.net