Shipping Policy

Last Updated: August 29, 2026

Thank you for shopping with Freestone Fly Company. We are committed to providing a smooth and reliable shopping experience. This Shipping Policy explains how orders are processed, shipped, and delivered.

Please review this policy carefully before placing an order.

1. Order Processing

We make every reasonable effort to process and prepare orders as quickly as possible. Order processing times may vary depending on product availability, order volume, payment verification, and other operational factors.

Orders are generally processed during normal business days. Orders placed on weekends, holidays, or outside normal business hours may be processed on the next available business day.

Please note that order processing time is separate from shipping and delivery time.

2. Shipping Rates

Shipping costs are calculated and displayed during the checkout process, unless free shipping or another promotional offer is specifically provided.

Shipping rates may vary depending on:

• The shipping destination;

• The size and weight of the order;

• The selected shipping method;

• Carrier rates; and

• Any applicable promotional offers.

Any applicable shipping charges will be shown before you complete your purchase.

3. Shipping Locations

Freestone Fly Company may ship to selected locations depending on product availability and the shipping services available for the destination.

If we are unable to ship to your address after an order has been placed, we will contact you using the information provided with your order.

Customers are responsible for ensuring that the shipping address provided at checkout is complete and accurate.

4. Delivery Estimates

Delivery times may vary depending on your location, selected shipping method, carrier availability, weather conditions, customs processing, and other factors outside our reasonable control.

Any delivery dates or estimates provided during checkout or in order communications are estimates only and are not guaranteed unless explicitly stated otherwise.

Freestone Fly Company is not responsible for delays caused by shipping carriers, customs authorities, weather conditions, incorrect address information, or other circumstances beyond our reasonable control.

5. Order Tracking

Where tracking is available, customers may receive shipping confirmation and tracking information once their order has been dispatched.

Please allow sufficient time for tracking information to become active after receiving your shipping confirmation.

6. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate shipping and contact information when placing an order.

Freestone Fly Company is not responsible for orders delayed, lost, or returned due to an incorrect, incomplete, or outdated address provided by the customer.

If you notice an error in your shipping information, please contact us as soon as possible. We will make reasonable efforts to update the information before the order is processed or shipped; however, we cannot guarantee that changes can be made once an order has entered the fulfillment or shipping process.

7. Lost, Delayed, or Damaged Shipments

If your order is significantly delayed, appears to be lost, or arrives damaged, please contact us as soon as possible.

We may work with the applicable shipping carrier to investigate the issue and determine the appropriate resolution. Customers may be asked to provide photographs, order details, packaging information, or other documentation to assist with the investigation.

Any replacement, refund, or other resolution will be determined based on the circumstances of the individual case and applicable consumer protection laws.

8. International Orders and Customs

For international shipments, delivery times may be affected by customs clearance procedures and local regulations.

Customers may be responsible for applicable customs duties, taxes, import fees, or other charges imposed by the destination country. These charges are generally separate from the product price and shipping costs paid at checkout unless otherwise stated.

Freestone Fly Company is not responsible for delays caused by customs authorities or for additional charges imposed by government authorities.

9. Changes or Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

We will make reasonable efforts to accommodate your request. However, once an order has been processed, fulfilled, or shipped, changes or cancellations may no longer be possible.

10. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Freestone Fly Company
103-5570 Broadwater Rd
Castlegar, BC V1N 0A1, Canada

Phone: +1 250-551-2516
Email: sales@freestonefly.net