TERMS OF SERVICE

TERMS, SERVICES AND DISCOUNTS:

All prices are quoted in USD.  Conversion into CAD will be done upon receipt of payment using XE conversion rates applicable to the date of payment.

Payment of flies is due upon receiving the order unless other payment terms have been arranged.  A charge of 5% will be added if payment is not received within 30 days of the delivery of the order.  An additional 5% will be charged for each 30 day period thereafter.

Any flies the customer is unhappy may be returned for a credit for future orders or replaced with other flies within the catalogue of equal value if there is sufficient reason to return the flies.

A 10% re stocking fee will apply to orders that are sent back for insufficient reason

All orders received before November 1st for delivery in the following year, receive a 5% early season discount

An additional 5% discount will be applied for orders over 500 dozen in 500 dozen increments. For example:  1000 dozen = an additional 10 % —  1500 dozen an  additional 15%. —  2000 dozen 20%  — 2500 dozen 25%  — 3000 dozen 30%.  The volume discount is capped at 30% thereafter

 

PRIVACY POLICY:

1. Information we collect

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history.

We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

2. How we collect it

Our company is hosted on the Shopify platform. Shopify provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Shopify's data storage, databases and the general Shopify applications. We also use Google Analytics and Facebook Analytics and Tracking. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Shopify and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

3. How we use it

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

4. How you can manage your own data

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at sales@freestonefly.net.If you don’t want us to process your data anymore, please contact us at sales@freestonefly.net

5. Policy changes

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.